Privacy Policy
Dream Home Builders (“we,” “us,” or “our”) provides residential and commercial construction services in the Charlotte, North Carolina area, including new construction, additions, kitchen and bathroom remodels, and commercial construction projects. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website (the “Site”) or submit a request through our contact or quote request form.
This policy is intended to give you a clear, general overview of our privacy practices. It is not a substitute for legal advice. If you have specific legal questions about your obligations under privacy law, we recommend consulting an attorney licensed in your jurisdiction.
PRIVACY POLICY - THE BASICS
1. Information We Collect
We collect the following types of information through our Site:
• Contact and request information you provide directly, such as your name, email address, phone number, mailing or project address, and any details you share about your project (for example, the type of work you are interested in, project scope, timeline, or budget) when you submit our contact or quote request form.
• Communications you send to us by email, phone, or through the Site, including any follow-up correspondence related to a project inquiry.
• Technical and usage information that may be collected automatically as you browse the Site, such as your IP address, browser type, device type, pages viewed, and the date and time of your visit, if we use analytics or similar tools (see Section 5 below).
We do not knowingly collect payment card or financial account information through the Site. Any billing or payment details related to a construction contract are handled separately, outside of the Site, as part of our project agreements with clients.
PRIVACY POLICY
2. How We Use Your Information
We use the information we collect to:
• Respond to your inquiries and quote requests, and follow up regarding potential or active projects.
• Communicate with you about your project, including scheduling, estimates, and updates.
• Maintain records of client and prospective client communications.
• Improve our Site, services, and the overall experience of visitors and clients.
• Comply with applicable legal, contractual, or regulatory obligations related to our construction business.
• Market our services to you, where permitted, such as by following up after an inquiry. You may opt out of marketing communications at any time (see Section 7).
3. How We Share Your Information
We do not sell your personal information. We may share information in the following limited circumstances:
• With subcontractors, architects, designers, suppliers, or other professionals involved in estimating or carrying out a project you have inquired about, as needed to provide our services.
• With service providers who help us operate the Site or our business, such as website hosting providers, email or form providers, and analytics or advertising platforms (if used), who are authorized to use your information only as needed to provide these services to us.
• If required by law, court order, or governmental request, or to protect the rights, property, or safety of Dream Home Builders, our clients, or others.
• In connection with a business transaction, such as a merger, acquisition, or sale of assets, in which case information may be transferred as part of that transaction.
4. Minors
Our Site and services are directed to adults seeking construction, remodeling, or commercial building services. We do not knowingly collect personal information from children under 13 (or the relevant age of consent in your jurisdiction). If you believe a child has provided us with personal information, please contact us so we can delete it.
5. Cookies and Analytics
Our Site may use cookies, web beacons, or similar tracking technologies, and may use third-party analytics tools (such as Google Analytics) or advertising tools (such as Google Ads or Meta/Facebook Ads) to understand how visitors use the Site and to support our marketing efforts. These tools may collect information such as your IP address, browser and device information, and pages visited.
You can typically control or disable cookies through your browser settings. If we use analytics or advertising tools, we will identify them here and provide information on how to opt out, where applicable. Disabling cookies may affect the functionality of certain features of the Site.
6. Data Retention and Security
We retain personal information for as long as reasonably necessary to respond to your inquiry, fulfill the purposes described in this policy, maintain business records, or comply with legal obligations, after which it is securely deleted or anonymized.
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Your Choices and Rights
Depending on where you live, you may have rights regarding your personal information, which may include the right to access, correct, delete, or limit our use of your information, or to opt out of certain marketing communications or data sharing.
To exercise any of these rights, opt out of marketing emails, or ask questions about your information, please contact us using the information in Section 9 below. We will respond to verified requests in accordance with applicable law.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable law. The “Last updated” date at the top of this policy indicates when it was last revised. We encourage you to review this page periodically.
9. Contact Us
If you have questions or requests regarding this Privacy Policy or our handling of your personal information, please contact us at: americanhomesremodel@gmail.com